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Terms of use

Please read these terms and conditions carefully as they apply to your access to and use of the services described in this part of our Website. We request that you pay particular attention to our privacy policy which sets out the principles by which we abide in relation to the treatment of information about visitors to our Website.

To protect your own interests, please read these terms and conditions carefully before agreeing to them. When first registering for a user account with us you will be asked to check a box indicating that you have read these terms and conditions and wish to proceed. If you do not agree to the terms and conditions then you cannot proceed to use our Website.

You may save these terms and conditions for your future reference by clicking on "save" and can print a copy by clicking on "print".

These terms and conditions constitute the entire agreement between us with respect to our Website and the services we provide through it and supersede all prior communications and agreements between us, whether electronic, oral or written, regarding the subject matter contained in our Website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Important information

This Website is owned and operated by Govia Thameslink Railway Ltd. Registered in England under number: 7934306. Registered office: 3rd Floor, 41-51 Grey Street, Newcastle upon Tyne, NE1 6EE. Govia Thameslink Railway Ltd is a wholly owned subsidiary of Govia Ltd.

The materials contained in this Website are provided for general information purposes only. Govia Thameslink Railway does not accept any responsibility for any loss which may arise from accessing or reliance on information contained in this Website.

If you purchase tickets or enter competitions via this Website, separate terms and conditions will apply to your purchase or entry. These will be made available to you before you are able to submit your purchase or entry.

This Website may include hyperlinks to Websites operated by other parties and content posted by visitors to our Website. We are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of their content. We are therefore not responsible for the content of external Internet sites that link to this Website or which are linked from it. When you access any Website linked from this site, separate terms and conditions will govern your use of that site and your personal data will be treated and processed differently by other Website operators. It is your responsibility to ensure that you are aware of third party terms and conditions and privacy policies.

Read our privacy policy information about Thameslink Railway including information provided in accordance with the European Data Protection Directives.


If you are accessing our Website in the course of a business, you agree to indemnify us and to keep us indemnified from all or any liability or damages we incur in contract, tort or otherwise towards a third party as a result of your use of this Website or any of the services accessible through your user account.